Effective Date: 10 April 2024
Thank you for visiting vantex.co.za ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our website or use our services, in compliance with the South African Protection of Personal Information Act (POPIA) and the EU General Data Protection Regulation (GDPR).
1. Information We Collect
1.1. Personal Information: When you visit our website, sign up for our services, or make a purchase, we may collect personal information such as:
- Name
- Email address
- Phone number
- Billing address
- Payment information
- Information provided through correspondence (e.g., emails, messages)
1.2. Non-Personal Information: We may also collect non-personal information such as:
- Browser type
- Operating system
- IP address
- Website usage data (e.g., pages visited, time spent on site)
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and maintain our services
- To process transactions and fulfill orders
- To communicate with you, including responding to inquiries and providing customer support
- To personalize your experience and tailor content and offerings to your interests
- To send promotional materials, newsletters, and updates (with your consent, where required by law)
- To improve our website, products, and services
- To comply with legal obligations
3. How We Protect Your Information
We are committed to protecting the security of your personal information and have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data transmission using Secure Socket Layer (SSL) technology
- Regular security assessments and updates of our systems
- Restricted access to personal information on a need-to-know basis
- Implementation of access controls, firewalls, and intrusion detection systems
- Training of staff on data protection and privacy best practices
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With service providers and business partners who assist us in operating our website, processing transactions, and delivering services
- With your consent, when required by law, or to protect our rights or the rights of others
- In connection with a business transaction, such as a merger, acquisition, or sale of assets
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze trends, administer our website, track users' movements around the site, and gather demographic information about our user base. You can control cookies through your browser settings and other tools, but disabling cookies may affect your ability to access certain features of the site.
6. Third-Party Links & Websites
6.1 Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these websites or services before providing any personal information.
6.2 Embedded Content: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.
8. Your Rights
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Under the POPIA and GDPR, you have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. You may also have the right to object to processing, restrict processing, or data portability. To exercise these rights, please contact us at [Contact Email].
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [Contact Email].